Category: Communication skills

Why do volunteer work? Here are some thoughts.

Want to develop your professional networks, and get in touch with others? Then you should consider volunteering for an organization you like! Maybe even for one of Tekna’s professional networks and local networks in Oslo? Les mer

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Lecture: Philosophy of Leadership

If you look up an English translation for the Norwegian word ‘leder’, there are often two words that come up: manager and leader. While the first word seems limited to the private world of business, the second comprises so much more – qualities many of us would like to have, including knowledge, decisiveness, courage, in … les mer

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Competitive Conversation: Fighting the Phone

What is it with people and their phones? Picture the scene: You’re at a big work-related dinner in a big hotel dining room, where the terrible acoustics mean that the entire space is buzzing and bursting with noisy chatter. The servers haven’t come around yet to pour the white wine that will go with your … les mer

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It’s All Good: How to Answer (Exasperating) E-Mails

I was recently asked a question from a rather frustrated member of the international workplace that went something like the following: “I’ve gotten several e-mails from a client that I don’t understand. The grammar and spelling are so weak that it makes the writer’s intention hard to understand. Want to keep the relationship positive, of … les mer

Why You Should Say ‘Sorry’ at Work

When said with sincerity, this five-letter word can solve more than a few sticky workplace situations. Once again while running a course recently, I was the one who learned something new while trying to teach something old. The old in this case is using a version of ‘sorry’ at work in order to soften what … les mer

Networking Nerves 2: Another Tip Included

About a month ago I gave a piece of advice regarding how to start a conversation when out on the business mingling scene. Apparently, I had only given half the answer to the equation of how to best cope with this type of situation, as got several comments telling me the following: it wasn’t necessarily … les mer

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Networking Nerves: Is the Tip Included?

In the interest of following the current trend of writing advice in the form of tip lists, I’ll try to keep this introduction short and my ensuing list shorter still: A woman told me the other day about a conference she has coming up where the presentations given will all be in her line of … les mer

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But It’s Not My Fault: Business E-Mail Etiquette When Your Sender Can’t Write Right

Yet another interesting aspect of modern communication came up during my most recent business e-mail writing course – interesting as I had certainly never thought of it before. Interesting because it showed a more sensitive side of human nature appearing in the otherwise fast-paced, hardened world of modern business. What came up and out in … les mer

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Less is More: Business E-Mail Insecurity Issues

A surprisingly large crowd showed up at my evening course last week on how to write correct business e-mails in English. As I looked out at the many faces expectantly looking back at me, I tried to remember back to when we all first starting this mode of written communication. Tried but failed to date … les mer

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Techie Talk: Do technical presentations need to live up to their reputation?

“There’s truth in every stereotype” – or is there? People attending my course on intercultural communication seem to like discussing this statement, at times to a point of seemingly no return. They give examples to show why or why not they find these words to be true, and never do seem to arrive at any … les mer

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