- cracking the code

Category Archives: Communication skills

First Impressions and Foreigners: Which Language Should You Speak?

First Impressions and Foreigners: Which Language Should You Speak?

As often happens when I’m running a course, what’s said by participants is much more interesting and thought provoking than what I say at the front of the classroom. At my most recent course – Intercultural Communication in the Workplace – held last week in Stavanger, Norway, a comment that generated the session’s most lively… Les mer

LinkedIn Titles: Tell the Truth and Nothing but the Truth (Please)

When you study literature, you quickly hear about the term ‘poetic license’: Definition: license or liberty taken by a poet, prose writer, or other artist in deviating from rule, conventional form, logic, or fact, in order to produce a desired effect This is fine for the world of fiction, for where would great stories come… Les mer

It’s All Good: How to Answer (Exasperating) E-Mails

It’s All Good: How to Answer (Exasperating) E-Mails

I was recently asked a question from a rather frustrated member of the international workplace that went something like the following: “I’ve gotten several e-mails from a client that I don’t understand. The grammar and spelling are so weak that it makes the writer’s intention hard to understand. Want to keep the relationship positive, of… Les mer

But It’s Not My Fault: Business E-Mail Etiquette When Your Sender Can’t Write Right

But It’s Not My Fault: Business E-Mail Etiquette When Your Sender Can’t Write Right

Yet another interesting aspect of modern communication came up during my most recent business e-mail writing course – interesting as I had certainly never thought of it before. Interesting because it showed a more sensitive side of human nature appearing in the otherwise fast-paced, hardened world of modern business. What came up and out in… Les mer

Praise Be – Or Not?

Praise Be – Or Not?

Last fall in Bergen, Norway, an unexpected thing happened while I was teaching an evening course on interview technique in English to a group of unemployed engineers who had lost their jobs because of downsizing related to the offshore oil industry. After having given them a long list of positive adjectives – creative, loyal, hardworking,… Les mer